While playing, I was suddenly disconnected and logged out. What now?

Your credit is never lost, even when your connection is cut. 

Lost connection while playing Dice Games or Dice Slots?

In case you already wagered your stake, the round will continue in the background. Your bet will still be deducted from your wallet and the result of the game round will be processed. 

When the connection is re-established later on, you can find the final result in your ‘Game history’.
This information is stored for 3 months. 

If you are not sure about the result, you can also contact our customer service.  

Did connection lose while playing Blackjack? 

If you are playing blackjack and it is your turn while you lose the connection, you will automatically play 'Pass' or 'Stand'. If the dealer has a lower value than your original two cards or 'Bust', you will still win the game. 

When the connection is re-established later on, you can find the final result in your ‘Game history’.
This information is stored for 3 months. 

If you are not sure about the result, you can also contact our customer service.  

Lost connection while playing Poker? 

If you place an ante bet and you can no longer press 'Call' because your connection was lost, the hand will automatically be played as a ‘Fold’.

When the connection is re-established later on, you can find the final result in your ‘Game history’.
This information is stored for 3 months. 

If you are not sure about the result, you can also contact our customer service.  

Did connection lose while playing roulette? 

In case you already wagered your stake, this round will continue in the background. Your bet will still be deducted from your wallet and the result of the game round will be processed. 

When the connection is re-established later on, you can find the final result in your ‘Game history’.
This information is stored for 3 months. 

If you are not sure about the result, you can also contact our customer service.