I have requested a withdrawal but haven't seen the money in my bank account, why is this?

Modified on Mon, 27 Jun 2022 at 08:29 PM

A withdrawal can take up several days. 

In case of outages or exceptions, you will be informed via email, so be sure to check your spam folder. For example, we may need additional documents from you before we can process the transaction.

If this does not resolve your question, you can always contact our customer service which is happy to help you further. 

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