I have requested a withdrawal but haven't seen the money in my bank account, why is this?

Modified on Fri, 29 Sep 2023 at 03:56 PM

Once your account is verified, you will receive your withdrawal in your bank account within an hour. Please check your profile under 'Documents' to make sure no additional documents are required.

In case of outages or exceptions, you will be notified via email, so be sure to check your spam folder as well. 

If this does not solve your problem, you can always contact our customer service, which will be happy to help you.

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